FREQUENTLY ASKED QUESTIONS
Welcome to Handesign! We’ve put together some answers to help make your shopping experience easier. If you need further assistance, feel free to contact our customer service team.
1. ABOUT HANDESIGN
Q: What is Handesign?
Handesign is a graphic boutique clothing brand offering thoughtfully designed apparel and lifestyle accessories. We believe in combining creativity, comfort, and meaningful designs to bring something special to everyday life.
Q: Where is Handesign located?
Handesign is based in Indonesia. We currently serve customers within Indonesia through our online store.
2. PRODUCTS & SIZING
Q: How do I choose the right size?
Each product comes with its own size guide. We recommend checking the measurements before placing your order to find your perfect fit.
Q: Are the product colors exactly the same as shown in the photos?
We do our best to display accurate product colors. However, slight differences may occur due to screen settings, lighting, and device displays.
Q: Will the product look exactly like the pictures?
We aim to ensure that our product photos accurately represent the actual items. Minor variations may occur due to photography and production processes.
Q: Will sold-out items be restocked?
Some designs may be restocked, while others may be limited releases. Follow our social media or visit our website for the latest updates.
3. ORDERS & PAYMENT
Q: How do I place an order?
Simply browse our collections, select your favorite items, choose your size and color, add them to your shopping cart, and proceed to checkout. Follow the instructions to complete your order.
Q: What payment methods do you accept?
We accept various payment methods, including bank transfers, credit and debit cards, and supported digital payment options. Available payment methods will be displayed during checkout.
Q: Is it safe to shop at Handesign?
Absolutely! We aim to provide a secure shopping experience. Your payment will be processed through our supported payment gateway.
Q: Can I cancel or change my order after payment?
Once an order has been confirmed and payment has been completed, changes or cancellations may not always be possible. Please contact us as soon as possible if you need assistance.
4. SHIPPING & DELIVERY
Q: Where do you ship?
We currently ship within Indonesia. We hope to bring Handesign to more customers around the world in the future.
Q: How much is the shipping fee?
Shipping costs are calculated automatically at checkout based on your delivery address and available courier services.
Q: How long does delivery take?
Delivery times depend on your location and the courier service selected. Estimated delivery information will be provided during checkout or by the courier.
Q: Can I track my order?
Yes! Once your order has been shipped and tracking information is available, you can use the tracking number to monitor your delivery.
Q: What if my package is delayed or hasn’t arrived?
If your package is taking longer than expected, please check your tracking information first. You can also contact our customer service team for assistance.
5. RETURNS & EXCHANGES
Q: Can I return or exchange an item?
If you receive a defective, damaged, or incorrect item, please contact our customer service team. We will review the issue and assist you with the next steps.
Q: What should I do if I receive the wrong item?
Please contact us with your order number and clear photos of the item received. Our team will assist you in resolving the issue.
Q: Can I return an item because I chose the wrong size?
Please double-check our size guide before purchasing. For size-related exchanges, contact our team to check whether an exchange is possible.
6. CUSTOMER SUPPORT
Q: How can I contact Handesign?
You can reach us through the contact information provided on our website or send us a message through our official social media accounts.
Q: Where can I follow Handesign?
Stay connected with us on Instagram, TikTok, and our other official social media platforms for new arrivals, collections, promotions, and updates.
STAY CONNECTED WITH HANDESIGN
Thank you for being part of our journey. We appreciate your support and hope you find something you love at Handesign.
Wear Your Story. Share Your Style.